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LEN GOLDBERG

25 Hanson Street

Boston, MA 02118

617-426-5025 h

617-504-1548 m

lengold25@comcast.net   -  https://www.lengoldberg.net

 

SUMMARY

SHAREPOINT SUPPORT BUSINESS ANALYST & TRAINER

  • Provide comprehensive SharePoint support to 700+ enterprise-wide content editors, including assisting Intranet authors to build and update their SharePoint sites, training new users on SharePoint CMS, and offering ongoing troubleshooting expertise to resolve issues and promote SharePoint adoption.

  • Built Jira Service Desk to manage all intranet SharePoint tickets

  • Wrote training guides for SharePoint 2013 users and conducted monthly training classes

  • Wrote documentation to support upgrade for SharePoint 2010 to SharePoint 2013. Expertise in both SharePoint 2010 and 2013

 

WEBSITE CONTENT & GRAPHIC EDITOR

  • Manage web properties and design assets by creating and maintaining web pages in conjunction with ongoing content/graphic edits and production releases.

  • Expertise in multiple web content management systems, HTML and Photoshop expertise
     

BUSINESS & IT LIAISON

  • Partner with cross-functional colleagues and IT teams to define business requirements, capture content and functionality modifications, and implement the related enhancements to optimize user experience.

 

TECHNICAL PROFICIENCY

  • SharePoint 2010 and 2013, Photoshop, HTML, CSS, SurveyAnalytics, ExactTarget, Dreamweaver, Content Management Systems, FTP, Acrobat, Jive Social Media, Google Analytics

 

EDUCATION

  • BA with honors, Art History, Brandeis University

  • SharePoint Site Collections and Site Administration – 5 day class – March 2013

  • SharePoint Saturdays in Boston, New Hampshire and Rhode Island

  • Mass Software Council Fellowship Program

  • Agile Bootcamp - 2016

 

EXPERIENCE

Liberty Mutual, Boston, MA                                                               
October 2013 – Present

SharePoint Support Business Analyst & Trainer, Talent & Enterprise Services Technology

  • Responsible for providing comprehensive SharePoint support to enterprise-wide users, including assisting Intranet authors to build and update their SharePoint sites, training new users on SharePoint CMS, and offering troubleshooting expertise to resolve issues and promote adoption

  • Teach SharePoint training class monthly for new editors

  • Support enterprise content editors to build, modify and publish Intranet pages

  • Provide SharePoint training and user support for content management end users across the organization

  • Wrote SharePoint 2013 training guides and managed communication program

  • Monitor support mailbox for 700+ enterprise users, including: troubleshooting ongoing issues, providing timely and accurate responses, and directing user to relevant online materials

  • Support ExactTarget (Salesforce Marketing Cloud) email marketing users enterprise wide

 

Fidelity Investments, Boston, MA                                                                       
2007 – 2013

Web Content Editor - Corporate Affairs & HR Marketing Communications

  • Responsible for the content/graphic editing and publishing of multiple enterprise websites, including FidelityCareers.com, Corporate HR Intranet, and Corporate HR SharePoint Site.

  • FidelityCareers.com – edited, created web graphics, and published Fidelity’s highly trafficked site for job candidates; site coded in HTML

  • Corporate HR Intranet – managed all content via a proprietary content management system to maintain the site; created and published graphic assets designed and optimized in Photoshop

  • Corporate HR SharePoint Site – administered, edited, and published the site; trained users in order to promote adoption

 

Fidelity Investments (Pyramis) / State Street Global Advisors                                         
2004 – 2006

Interactive Consultant, Web Content & Design

  • Independent contractor responsible for supporting the execution of high priority online initiatives for clients in the Boston area: projects included the design of an institutional pension client-reporting site, an asset management interface, and enhancements to existing external and internal web properties.

 

FleetBoston Financial    
2001 – 2004

Web Design Strategic Consultant and Editor, Corporate Marketing & Internet Strategy

  • Responsible for providing corporate online support to Columbia Management Group, FleetBoston Financial’s asset management arm, and Fleet Personal Financial Services.

  • Participated in the consolidation effort of 4 disparate fund websites into one comprehensive and consistently branded web experience under the Columbia Management Group umbrella

  • Partnered with line of business online marketing and technology to evaluate and understand the customer segments and their related needs and optimize the online experience

 

Furniture.com        
1999 – 2000

Creative Director and Web Content Manager

  • Responsible for managing the front-end user experience of the Furniture.com retail website and ensuring a continually optimized user interface.

  • Interfaced with information technology, marketing, merchandising, business development and design to coordinate ongoing site execution, Managed all promotional website content updates

 

USWeb/CKS            
1995 – 1999

Web Design and Development Manager

  • Responsible for managing end-to-end client website projects – including initial new business presentations, defining the online customer experience to final site execution.

  • Won MIMC award for Museum of Science/Leonardo

Len Goldberg Resume download

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